21st May 2018
Established 1872. Online since 1996.

Documents system works well

I was surprised to read the letter by Bruce Stewart about his request for a copy of a document (“Surprised by museum”).

We wrote to Bruce on 18th October to tell him he could pay by “cheque, payable to: Shetland Amenity Trust [or] if payment by card, in person, by making a telephone call to our Museum shop reception”.

How Bruce concluded from this that “there are no credit card facilities” I do not understand. The system we use for sending copies all over the world works well. This is the first complaint we have had about it.

Brian Smith
Archivist,
Shetland Museum & Archives.

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