Trading standards warns of aggressive sales push by solar panel firms
Shetland Islands Council’s trading standards service is warning people to be wary of cold callers offering the installation of solar panels or other energy saving devices.
Service manager David Marsh said: “There have been problems on the mainland where householders have received unsolicited phone calls and visits from solar panel sales people, and we are aware of people in Shetland now being contacted in similar ways.
“In some cases pressure has been applied to get people to sign expensive contracts on the day, without giving prospective buyers appropriate time to make an informed decision and consider other suppliers.
“Before agreeing to any major decision like this, it’s vital to look carefully at what’s being offered and consider all the options.”
The Energy Saving Trust (www.energysavingtrust.org.uk), a non-profit organisation, provides free and impartial advice on how to save energy. Additional information, including a list of registered installers, is available from www.microgenerationcertification.org.
The Renewable Energy Association’s REAL Assurance Scheme (www.realassurance.org.uk) also offers advice and information, as well as running a government-backed consumer code of conduct approved by the Office of Fair Trading.
General consumer advice is always available at www.shetland.gov.uk/tradingstandards, by calling Consumer Direct on 08454 040506, trading standards on (01595) 744887, or in person at the council’s Grantfield office.