Questionable customer relations (Rhona Anderson)
Picture this: a lovely sunny Saturday afternoon, and three foreign cyclists have hired bikes from a Lerwick establishment for a five-day cycling tour of Shetland.
One of the bikes breaks down and is unable to be ridden. They phone the establishment for help and are told that it’s not part of the agreement and it refuses to come and help. The cyclists come into the shop to ask if there are any transport companies locally that can get the bike and rider back into Lerwick before 5.30pm. Luckily we eventually managed to get the bike and rider back to Lerwick.
I think that the bike hire company should be ashamed of themselves and their customer relations. How hard would it have been to come out with a new bike and pick up the broken one? Again Lerwick’s customer relations comes into question.
The company in question was not the Shetland Community Bike Project.