25th September 2018
Established 1872. Online since 1996.

Major questions after phone blackout

3 comments, , by , in Headlines, News

Isles MSP Tavish Scott says major questions need to be answered following a phone coverage blackout which cut off the emergency services and closed Sumburgh Airport.

Yesterday the airport closed at lunchtime because of the phone line problem affecting its radio transmissions.

Eleven flights were cancelled and one diverted to Kirkwall.

Flights were back on schedule today and flights were put in place to clear the passenger backlog.

BT said blown rectifiers and fuses at Wideford Hill radio station in Orkney had been the cause of the problem, affecting both Shetland and Orkney.

HIAL said the issue was resolved at Sumburgh at 6.45pm last night.

As well as the airport, people across the isles lost mobile phone and landline signals for several hours, and the fault  disrupted the emergency services, with Gilbert Bain and the coastguard both being cut off.

Mr Scott said it was “completely unacceptable” for Shetland to be without emergency communications.

“If the reason was a blown fuse at a BT Orkney transmitter then why was there no back up? The NHS advised people not to phone 999 but instead go to Lerwick’s Gilbert Bain Hospital.

“The coastguard had no radio or phone communications to the Scottish mainland and flights into Sumburgh were suspended.

“Shetland was in short cut off because of a fuse.

“This is the 21st century. There has to be a back up. Shetland will expect a full explanation from BT. We will want to know what the emergency services and the NHS are now doing to ensure they do not depend on a communications system that failed.

“There are major questions to answer. I will also be raising this with the Scottish Government given their responsibilities for emergency service cover.”

Yesterday BT apologised for the break in service and said it was under investigation.

About Adam Guest

Reporter for The Shetland Times. I have also worked as a senior news reporter at The Press and Journal, The Barnsley Chronicle and as a freelance reporter for The Doncaster Free Press. Alongside news reporting I specialise in music and sports journalism. Pork pie lover.

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3 comments

  1. John Tulloch

    If this reported explanation is Tavish Scott is 100 percent right to ask why there was “no backup” system in place.

    It would be extraordinary if there were no backup system on such an important link and the “blown fuse” may be only part of the story so probably wise to await a full explanation.

    But BT haven’t exactly covered themselves in glory!

    Reply
  2. Gordon downing

    I thought the landline telephone system was under water cable so how would a blown fuse in work mmHg eye affect it ?

    Reply
    • James A. Pottinger

      “A blown fuse”? for heavens sake what century are we in! C’mon, give us the real reason.

      James A Pottinger

      Reply

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