16th August 2017

Part-time Case Worker at The Scottish Parliamentary Office, LerwickView all Jobs

Working for: Tavish Scott MSP (Scottish Liberal Democrats)

Location: The position will be based in the Shetland Parliamentary Office, Lerwick, Shetland

Salary: £20,725 pro-rata

Hours: 12 per week (1-5pm, Tuesday, Wednesday & Thursday)

Job Details: To provide support with all casework, specialising in welfare, housing and energy matters, by investigating issues raised through correspondence and surgeries, dealing with general public enquiries, maintaining a filing system.

Key duties:

  • Dealing with casework effectively and efficiently and investigating and responding to issues raised through correspondence, telephone calls, emails and surgeries;
  • Tracking the responses to constituents and ensuring all enquiries are answered within the agreed timescale;
  • Maintaining the casework tracking system and ensuring it’s up to date;
  • Establishing and maintaining policy resource files;
  • Maintaining an electronic and manual filing system. Associating previous papers with current correspondence and extracting documents on request;
  • Conducting basic research and surveys;
  • Typing of correspondence and reports as required;
  • Administrative work as directed;

Closing Date for applications: Friday 18th August by 5pm. Successful applicants will be invited to interview in Lerwick during the week beginning Monday 21st August 2017.

Application Details: To apply for the position, please send a CV and covering letter to sally.ritch@parliament.scot.