Schoolgirl claimed to have been bullied 50 times in her first year

The schoolgirl to whom the council has been ordered to apologise claimed to be the victim of up to 50 instances of bullying in her first year alone at the Anderson High School.

The request to say sorry came this week from the Scottish Public Services Ombudsman after the girl’s mother complained that methods of rec­ording and collating such incidents were unclear and that the procedures for managing them were not adhered to.

In his report, ombudsman Jim Martin upheld the complaints and as well as seeking changes to the way bullying is handled at the school asked for a written apology to be sent to the family.

It is understood that the om­budsman’s ruling has caused consternation at the school because staff involved with the girl, who has now left Shetland with her family and live in Worcestershire, believe he has entirely accepted their side of the story.

The report is also at odds with the fact that the Anderson High’s pastoral care was singled out for special mention in the Her Majesty’s Inspectorate of Education (HMIe) report into the school, published in January 2008.

“The school’s arrangements for child protection and pupils’ care and welfare were very efficient and effective. Almost all pupils felt happy and safe in the school,” that report said.

“Policies and procedures to counteract bullying and promote safe use of the internet were implemented effectively. An ef­ficient system enabled staff to raise concerns about individual pupils.

“Pupils knew how to make personal concerns known to staff and how to make a complaint. The school provided very strong support to the families of pupils with additional support needs.

“All support staff, including staff from external agencies, collaborated well to support the pastoral needs of all pupils very effectively. There were very good systems in the school to alert staff to pupils’ individual cir­cumstances, including their medical conditions.”

But, speaking to The Shetland Times on Thursday, the girl’s mother said: “I think bullying is something which needs to be addressed in schools generally. People need to be open and honest about what is happening.”

The girl’s mother, referred to in the ombudsman’s report only as Mrs C, also complained that the council failed to convene a Complaints Review Committee (CRC) to hear her complaints about the council’s social work depart­ment.

The family moved the girl to stay with her grandmother 400 miles away so that she could attend another school after making a complaint initially to the council on 26th February 2007. Unsatisfied with the council’s response, Mrs C complained to the ombudsman.

“Mrs C complained … that the school had not appeared to believe child A’s reports of bullying and as a result had not handled the matter appropriately, resulting in the family’s decison to send her to another school and to live with a relative some considerable distance away from her family.

“Additionally Mrs C was con­cerned that the published reports of incidents of bullying in the school did not accord with her recollection of the amount of incidents child A alone had reported and that she had noted in child A’s pupil progress report.”

The ombudsman recommended that the council “ensure the local policies are adhered to and ex­planations are recorded within the documentation when there is a departure from the prescribed procedure” and “apologise to Mrs C and child A for the confusion caused as a result of diverting from the documented procedure”.

In a statement issued on Thursday afternoon, the SIC’s schools service said it had accepted in full the recommendations made in the report.

It said: “The schools service in Shetland is fully committed to preventing bullying and to ensuring that when it does occur, incidents are dealt with appropriately.”

Meanwhile head of legal and administration Jan Riise said his department acknowledged the ombudsman’s findings in regard to the delay in convening the panel to hear the complaint about social work.

He said the recruitment of a new, highly experienced panel composed mainly of people unaffected by elections should remove the prospect of such a thing happening again.


Add Your Comment
  • Anonymous

    • August 20th, 2009 21:22

    The discrepancy between the HMiE inspection report in the pastoral care at AHS and the findings of the Ombusdsman which took two years to prepare and which the SIC will have been fully involved in should be considered by both public bodies concerned. Otherwise the faith of parents in the HMiE inspection process will be severely damaged. People should focus on making sure that children feel safe in school and listening to their experiences.

    The Ombudsman’s office will have had full access to all documentation concerned with the case and presumably came to their conclusions on the basis of the evidence before them. The HMiE inspectors will have visited Shetland for a relatively short time period and presumably would not have access in such detail to individual pupil records.


Add Your Comment

Please note, it is the policy of The Shetland Times to publish comments and letters from named individuals only. Both forename and surname are required.

Comments are moderated. Contributors must observe normal standards of decency and tolerance for the opinions of others.

The views expressed are those of contributors and not of The Shetland Times.

The Shetland Times reserves the right to decline or remove any contribution without notice or stating reason.

Comments are limited to 200 words but please email longer articles or letters to for consideration and include a daytime telephone number and your address. If emailing information in confidence please put "Not for publication" in both the subject line and at the top of the main message.

200 words left

This site uses Akismet to reduce spam. Learn how your comment data is processed.


Get Latest News in Your Inbox

Join the The Shetland Times mailing list to get one daily email update at midday on what's happening in Shetland.