As someone who has complained a number of times about issues regarding Flybe, I am delighted to be able to pen a positive letter.
En route back from Scotland last week (Inverness via Kirkwall to Sumburgh) we were delayed slightly on the tarmac at Inverness while a very apologetic captain explained that the ash cloud was back and that Prestwick was very busy re-routing planes in the airspace and there would be a delay before they would have time to spare for us.
While waiting the stewardess looked after us with tea, coffee, biscuits etc and the plane crew were helpful and friendly throughout.
A repeat performance occurred when we had reached Kirkwall and were waiting for the passengers from there to join the plane for the onwards journey to Sumburgh. We were advised that this wait would be quite prolonged owing to the same reason as before. More beverages and biscuits were made available.
After a while the captain announced that he would be flying low to Sumburgh to avoid being in Prestwick’s jurisdiction and thus enabling us to get away from Kirkwall. The views from the low flight onwards were amazing.
I am very grateful to the courtesy, good spirits and consideration shown by the plane’s crew and of the initiative shown to get us back to Sumburgh when confronted with an extensive delay. Well done Flybe.