Of course the well-paid Stuart Garrett is going to defend the company he runs. In his mind, I expect, is profit, profit, greed, greed, profit, profit!
Based on the changes Serco has done, and based on personal experience in using the boat under (profits at all costs) Serco, it is blatantly obvious that Serco is in it mainly to maximize the profits and provide a sub-standard service. After all, improving the service would eat into your profits, wouldn’t it Mr Garrett?
Serco is a prime example of this government’s (this vile Tory government – remember, the Scottish government’s strings are pulled by Westminster) agenda of where private enterprise (aka so-called market forces) will supercede local authority services and where, like Serco, profit and greed will be the priority, and not the provision of an adequate service or product.
Based on my personal experience, I went to the cafe on the boat to get a cup of coffee during the breakfast time, and was told by the person at the till that they would have to charge me £10 for a cup of coffee.
They also informed me, which I am sure they were not advised to do, to pay for the coffee at the bar, otherwise they would have to charge me £10 for a cup of coffee.
I also found out that no matter what you selected at the cafe, the charge was £10. Even if it was a bowl of cereal, toast and a cup of coffee, £10 was the charge.
Serco, to put it bluntly, is an utter disgrace in the way and manner in which it serves the people of Shetland and Orkney, and the contract should be renegotiated as the service is of paramount importance.