Airlines’ playground tactics (Angela Hunt)

Air travel from Shetland will remain a pleasant experience if staff on the rival airlines Loganair and Flybe are mindful of the need to be professional in their communication with all customers, whichever airline they fly with.

As we moved to separate check in desks and boarding exits to the aircraft for each airline during the first weekend, I was not alone in being commanded “you should be over there (with the rival airline)” in a manner reminiscent of playground experiences.

More seriously, staff on both airlines failed to give me essential information. Both were aware from an enquiry made several days before flying, and from check in, that I was travelling with a walking aid for impaired mobility. Whilst this was fine through Sumburgh security and boarding, it was clearly an unsuitable option for the disembarkation arrangements at the destination airport.

Angela Hunt
Exnaboe, Virkie.


Add Your Comment

Add Your Comment

Please note, it is the policy of The Shetland Times to publish comments and letters from named individuals only. Both forename and surname are required.

Comments are moderated. Contributors must observe normal standards of decency and tolerance for the opinions of others.

The views expressed are those of contributors and not of The Shetland Times.

The Shetland Times reserves the right to decline or remove any contribution without notice or stating reason.

Comments are limited to 200 words but please email longer articles or letters to for consideration and include a daytime telephone number and your address. If emailing information in confidence please put "Not for publication" in both the subject line and at the top of the main message.

200 words left

This site uses Akismet to reduce spam. Learn how your comment data is processed.


Get Latest News in Your Inbox

Join the The Shetland Times mailing list to get one daily email update at midday on what's happening in Shetland.