Frustration voiced over left luggage lockers decision

Scotrail is ditching its left luggage lockers from the Union Square shopping Centre in Aberdeen, causing a potential “disaster” for travellers flying to and from the isles from Aberdeen Airport.

The service is due to be withdrawn from next month, with Scotrail insisting a lack of demand has made it unsustainable.

The issue is of concern for air passengers, because left luggage facilities are provided for NorthLink customers at the ferry terminal in Aberdeen.

One woman has insisted the decision has not been properly thought through and is urging people to contact their MSP.

Ingrid Nicolson, who stays in Orkney but is originally from the isles, argues many people who have flown for medical appointments in the city rely on the lockers.

“This is a much needed facility for Orkney/Shetland folk traveling to and through Aberdeen,” she said, insisting the decision was disastrous for all who need to leave luggage.

Scotrail said in a statement that the lockers would be withdrawn from 12th October.

It said the space used for the lockers would be converted into an “enhanced retailing opportunity” as part of a redevelopment.

Scotrail added it would explore whether or not a retailer could offer the service.

“We want to provide the best possible service for our customers both on our trains, and at our stations.

“As part of the Aberdeen station redevelopment we will explore the possibility of working with a retailer to provide a left luggage facility.”


Add Your Comment
  • Ali Inkster

    • September 16th, 2019 15:40

    I don’t see what the problem is since Aberdeen airport provides left luggage facilities for air passengers just as Northlink do for ferry passengers.
    This is one our elected representatives could easily leave be but I suspect they won’t.

  • Betty Corigal

    • September 17th, 2019 9:40

    If ScotRail didn’t have to employ someone maybe it would be viable.

  • Jane Northcote

    • July 7th, 2020 12:33

    Last time I arrived in Aberdeen from Shetland, the Northlink operator told me very firmly that I could NOT leave my luggage at the Northlink left luggage because I was an “arriving” passenger. Leaving passengers can leave their luggage with Northlink for the day before departure, but arriving passengers cannot leave their luggage on arrival.
    This means that there is nowhere for passengers to leave their luggage in Aberdeen, except the Left Luggage in Union Square near the station. If that closes, there will be no-where. Is it closed now?
    WIll Northlink be more flexible and allow arriving passengers to use their Left Luggage?


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