Energy issues highlighted with Ofgem

An urgent meeting is being sought with Ofgem to address what has been described as steep energy price rises and poor customer service from suppliers.

Isles MP Alistair Carmichael and his Holyrood counterpart Beatrice Wishart have highlighted representations received from frustrated constituents about energy price increases and difficulties contacting providers to address billing issues.

The politicians are now asking the energy regulator to tackle “energy increases over and above the rate of inflation, staggering billing issues and appalling levels of misinformation.”

They say an elderly couple received a bill in July 2020 stating they owed £845 for the period April to July.

The bill for the same period in 2018 was £387 – despite only using a single radiator in their home for heating.







Add Your Comment
  • Catherine Marshall

    • November 16th, 2020 16:41

    This has been an issue for some years now with energy suppliers ripping off innocent customers, I had to get Tavish Scott to sort out bad customer service with a supplier I was with at the time,overcharging not giving statements of account I was overcharged by £890.00 and I changed supplier after that and two of my switches went bust and Ofgem changed me to Ovo Energy, so it is about time something was done about this complete rip off.

  • Steven Jarmson

    • November 20th, 2020 19:22

    Me and my wife bought a house in serious need of upgrade.
    We fullu insulated in 3 phases.
    When we moved our monthly charge was £105.
    We insulated part of the house. Monthly price dropped to £80/month.
    Next renewal of our tarriff saw our bills go to £102/month.
    We did phase 2 of full insulation.
    Monthly cost dropped to £60/month.
    Next tarriff renewal saw our monthly charfe increase to £101/month.
    We completed our full renovation in phase 3.
    Monthly costs dropped to £70/month.
    Low and behold next tarriff increase tool our bills to, you guessed it, jusr ovet £100/month.
    From start to finish we reduced our energy use by 60% over 3 years, spent around £40k renovating and the power price kept returning this £100/month figure.
    We didn’t even have electric central heating, the wood burner heated the whole house.
    SSE just seem to want £1200 per house from Shetland regardless of useage.


Add Your Comment

Please note, it is the policy of The Shetland Times to publish comments and letters from named individuals only. Both forename and surname are required.

Comments are moderated. Contributors must observe normal standards of decency and tolerance for the opinions of others.

The views expressed are those of contributors and not of The Shetland Times.

The Shetland Times reserves the right to decline or remove any contribution without notice or stating reason.

Comments are limited to 200 words but please email longer articles or letters to for consideration and include a daytime telephone number and your address. If emailing information in confidence please put "Not for publication" in both the subject line and at the top of the main message.

200 words left

This site uses Akismet to reduce spam. Learn how your comment data is processed.


Get Latest News in Your Inbox

Join the The Shetland Times mailing list to get one daily email update at midday on what's happening in Shetland.