Ofgem to investigate practices of energy suppliers

The energy regulator has agreed to investigate the practices of energy suppliers following widespread concern about prices and standard of service.

Ofgem says has held a meeting with isles politicians.

It follows a demand for action after Shetland’s MP and MSP received a bulging inbox of complaints.

Beatrice Wishart and Alistair Carmichael say they have secured a commitment that Ofgem will look into poor practices.

But Ms Wishart said further action was needed.

“Agreeing to this action cannot be a token gesture. We need to see a serious probe into unfair practices affecting people in the Shetland.”

Mr Carmichael said the meeting was a “step in the right direction”.

“This may not be the end of poor behaviour by energy companies but I am hopeful that we will see a more hands-on approach from Ofgem as we move forward.”

Ofgem said its rules required energy suppliers to treat all customers fairly.


Add Your Comment
  • David McGinty

    • December 15th, 2020 13:06

    I hope this probe includes a focus on why those of us with storage heating are at SSE’s mercy when it comes to when they supply heating. Quarterly bills of £500 and no means to say “No” when we are fed power for the radiators is surely tantamount to a license to print money. The tariff is called Total Heat/TOTAL CONTROL. What a misnomer that is!
    I’m livid every time I see the red light on, knowing it’s being forced on us. I appreciate we could turn the radiator off, but we can’t control when we want a supply because its governed by the power station deciding for us how cold it is outside and how much power they think we will need. CRIMINAL!


Add Your Comment

Please note, it is the policy of The Shetland Times to publish comments and letters from named individuals only. Both forename and surname are required.

Comments are moderated. Contributors must observe normal standards of decency and tolerance for the opinions of others.

The views expressed are those of contributors and not of The Shetland Times.

The Shetland Times reserves the right to decline or remove any contribution without notice or stating reason.

Comments are limited to 200 words but please email longer articles or letters to editorial@shetlandtimes.co.uk for consideration and include a daytime telephone number and your address. If emailing information in confidence please put "Not for publication" in both the subject line and at the top of the main message.

200 words left

This site uses Akismet to reduce spam. Learn how your comment data is processed.


Get Latest News in Your Inbox

Join the The Shetland Times mailing list to get one daily email update at midday on what's happening in Shetland.