Multifunctional Network Maintenance Operative at Scottish Water



Job Type



Scottish Water is one of the UK’s leading water companies. The quality of drinking water and satisfaction with the service we provide our customers has never been higher – but we want to be even better – and you could help play an important part! Scottish Water has an exciting opportunity for a self-motivated, flexible, hardworking individual to join our Shetland Team within Customer Service Delivery as a Multifunctional Network Maintenance Operative.

Key Benefits

  • Competitive salary, dependent on experience
  • 37 hour per week, M-F (willing to consider flexible working/job-share arrangements)
  • Opportunity for overtime working
  • Inclusion in out-of-hours standby rota with annual standby retainer payment of £1,912, plus overtime at time-and-a-half for out-of-hours worked
  • 31 days holiday plus 6 fixed days
  • Annual bonus scheme
  • Membership of a Local Government Pension Scheme with definable pension benefits for you and your dependants
  • Fully funded training provided

About The Role

You will join a motivated multifunctional team who are committed to making a real difference to the experience our customers have with us. This is not just a task driven role – you will be empowered to take ownership of problems, investigate them fully, initiate solutions and provide support to our customers.

The focus of the role will be to ensure the resolution of customer issues and the recovery of any reputational impact our operations have on customers.

As a member of our multifunctional response team, you will be required to participate in an out-of-hours multifunctional standby rota.

Preference will be given to persons with previous experience of work of a similar nature. Driving licence would be essential.

Key Accountabilities/Tasks

To contribute to the maintenance of Wastewater pumping stations and asset maintenance including clearing choked pumps.

To carry out routine maintenance on the Sewer & Water Network infrastructure.

Dealing with customers on a day-to-day basis ensuring they are well informed of work being carried out and that there is minimal disruption to the service.

To carry out excavations, repairs and maintenance on water mains and maintaining water network assets including service reservoirs and pumping stations.

Completing all necessary reporting systems for measuring performance and productivity.

Comply with all Scottish Water processes and policies including safe systems of work, chapter 8 NSRWA and all other relevant Health and Safety policy and practice.

Carry out small plant, equipment, and vehicle safety checks.

Participate on a standby working rota.

Dealing with numerous internal and external stakeholders.


Driving licence.

Be able to work as part of a team or as a lone worker.


Experience of work of a similar nature; Knowledge of sewer & water networks; Understanding of H&S for site working, HPJ /confined space experience; HGV licence, Trailer towing, CPC, Excavator qualification; Basic computer skills.

Basic report writing skills; Basic ground maintenance skills.

Next Steps

Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website. For more information about this role, please contact: